Courtney

Within a global company, offering white glove service of all HR operational and procedural actions for the U.S. population of remote and in-person employees in accordance with state regulations.. Deliver comprehensive employment experience, including onboarding, payroll, and benefits administration.. Serve as primary contact for benefit inquiries and leave of absence management.. Manage a direct report, ensuring the completion and accuracy of of tasks as well as opportunities for professional growth.. Advised UK stakeholders on US benefit considerations during provider transition.. Contributed market insights to develop company policies addressing improvement areas.. Lead people programs, focusing on benefit offerings, payroll governance, and enhancing offerings to keep us competitive.. Utilized Workday, Zendesk, and Trinet for efficient employee transaction management and reporting.. Maintaining SOX Controls for financial auditing between systems.

Drove and enhanced processes affecting employee lifecycle, including talent acquisition and onboarding.. Managed a direct report, assigning tasks and overseeing performance.. Led investigations into employee relations by addressing issues and facilitating resolutions.. Executed annual pension audit to ensure compliance with ERISA standards.. Prepared separation agreements and coordinated final wage calculations with payroll.. Analyzed turnover causes and recommended improvements based on exit interview feedback.. Coached managers on hiring, performance reviews, staff support, and time-off management.. Administered performance reviews for managers while guiding them through employee challenges.

Screened candidates and provided feedback to hiring managers prior to scheduling second interviews.. Extended offers to new hires and facilitated comprehensive onboarding processes.. Conducted new hire benefits orientation to ensure smooth integration into company policies.. Collaborated with IT and Finance departments for efficient onboarding and offboarding procedures.. Assisted with annual pension and financial audits alongside external vendors.. Submitted daily vendor payment requests to Finance for HR-related expenditures.. Supported Director of HR and Payroll & Benefits Specialist during open enrollment activities.

Collaborated with parent company's HR team to gather data for HRIS implementation, UKG.. Determined practices to adopt from parent company and those incompatible with organizational culture.. Partnered with UKG's implementation team to develop payroll functionalities in new HRIS.. Registered organization as new tax entity for multi-state payroll processing.

Facilitated new hire orientation, exit interviews, employee sponsorships, and performance management in fast-paced tech environment.. Collaborated with departments to compile team-specific updates for weekly all-staff agenda.. Coordinated with immigration lawyers to ensure sponsored employees possess necessary documentation for employment.

Managed payroll processing for 3,500 employees bi-weekly and semi-monthly using Workday.. Supervised two Payroll Assistants and one Payroll Coordinator to ensure accurate payroll execution.. Collaborated with Top Bloc to enhance HRIS capabilities and optimize system utilization.. Reconciled weekly Divvy credit card transactions and reimbursements for tax compliance.. Audited employee benefits for status changes and eligibility adjustments.. Resolved payroll discrepancies via online help desk service, Jira.

Served as primary contact for employee inquiries regarding payroll, benefits, and performance management.. Managed onboarding processes for approximately 10 new hires weekly, increasing headcount by 39%.. Facilitated termination and leave of absence processes, achieving a 40% reduction in turnaround time.. Reported headcount and fund allocation data to finance team to support growth forecasting and audits.. Collaborated with departments to enhance and rethink processes during scaling initiatives.. Processed semi-monthly payroll for 300 employees using Insperity Premier and Timestar systems.

Managed recruitment logistics by scheduling interviews and guiding candidates through the process.. Ensured accuracy in payroll preparation through thorough review of timesheets.. Trained three HR Interns and two HR Generalists on organizational policies and procedures.. Facilitated company events, including compliance training sessions and staff meetings.. Maintained HRIS, Paycom, and physical records for data accuracy.. Partnered with DEI vendor to implement diversity initiatives from February 2018 onward.. Supported Benefits Manager during open enrollment by preparing necessary documents and responding to employee questions.