Hospitality professional with over 20 years of experience in cleaning, supervision, and process improvement in multinational environments.
Supervised and trained staff, managed team workflows, and resolved conflicts in hotel and cruise environments.
Performed cleaning, organizing, and maintenance tasks in hospitality settings, ensuring high standards.
Implemented strategies to improve cleaning procedures and operational efficiency.
Excelled in multicultural environments communicating effectively with diverse teams and customers.
Celebrity Cruises
Started as a cleaner in 2001, handling cleaning and maintenance of assigned areas., Promoted in 2003 to roles with greater responsibility, including Assistant Housekeeping Manager. Supervised work teams, ensured compliance with high cleanliness standards, and collaborated on the implementation of...
Hotel Costa Bella
Joined as a cleaner in 2018, performing specific tasks in cleaning and organizing rooms and common areas., Promoted in 2020 to Housekeeping Supervisor, leading a team of 15 staff members., Responsible for staff training, implementing strategies to optimize processes, and ensuring customer...
Secondary education
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Responsible for training staff on cleanliness standards and operational protocols.