Crispin - Operations Director with 10+ years in streamlining and managing business functions

Expertise in strategic oversight, financial control, and workforce management to optimize business performance.

Proficient in using Make, Google Sheets, Slack, BookingKoala, and OpenPhone for process automation and communication.

Supervised field activities, ensured safety protocols, and monitored performance in security settings.

Managed customer interactions, order processing, and resolution of escalated inquiries to ensure satisfaction.

Lead the strategic oversight of daily operations, financial control, and workforce management to ensure maximum efficiency and profitability., Increased company margins by 35-40% through the restructuring of provider payment systems and implementation of a tiered rate model., Developed automated...

Supervised field activity, ensuring the safety and security of assets and personnel and strict adherence to protocols., Demonstrated ability in real-time problem resolution for field staff and in monitoring agent performance., Responsible for tracking and managing the scheduling system, data entry...

Managed furniture orders from dispatch and tracking to scheduling appointments and communicating Estimated Times of Arrival (ETAs)., Resolved inquiries and managed escalated cases as part of the Resolutions team., Applied administrative procedures and company policies to ensure customer...