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Customer Service & Project Management Specialist with diverse client engagement experience
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Competencies
Provided high-quality customer service through effective communication and call management, utilizing CRM tools.
Managed projects from initial quotation to installation, ensuring timely delivery and client satisfaction.
Demonstrated clear and timely communication with clients and healthcare providers to meet service expectations.
Utilized various CRM tools and remote work platforms to support customer and project management.
Education
Languages
Summary
Experienced in managing client projects, enhancing operational systems, and providing exemplary customer service across various sectors. Skilled in communication, coordination, and technical tool utilization to achieve client satisfaction and operational excellence.
Key Achievements
- Managed client projects from quotation to final installation, ensuring deadlines and quality standards were met.
- Implemented internal systems at self-employed role, enhancing operational efficiency and customer satisfaction.
- Validated patient information and coordinated healthcare appointments, maintaining compliance protocols and patient needs.
Experience
Independent Contractor – Aluminum Carpentry
Assisted clients in selecting and customizing products, ensuring satisfaction and loyalty., Implemented internal systems that improved operational efficiency., Provided excellent customer service through clear and timely communication., Managed projects from quotation to final installation, meeting...
Third Party Verification Advocate
Managed verification calls to validate patient information and consent while following compliance protocols., Identified patient needs, offered additional services, and coordinated appointment scheduling with healthcare providers as needed.