Experienced in customer support, social media management, and administrative functions, with a proven record of process improvement and team leadership.
Provided customer support for financial and technology products, handling complex issues efficiently.
Streamlined administrative workflows, managed communication systems, and improved process efficiency.
Developed engagement strategies that significantly increased online reach and interaction.
Supervised teams, monitored KPIs, and provided coaching to ensure high performance.
Experts / Concentrix
Delivered high-quality customer support for a financial institution, resolving an average of 50+ inquiries daily., Maintained a 95%+ customer satisfaction rating by efficiently handling complex cases and escalations., Collaborated with cross-functional teams to streamline customer interaction processes, reducing handling time by 15%.
Kristen Hill Studios
Expanded social media reach from 30,000 to 400,000 followers by implementing data-driven engagement strategies., Improved post interaction by 60% through audience research, targeted content creation, and real-time engagement., Launched and managed new brand accounts, achieving 100,000+ followers within months.
Alfa Drilling Corp
Managed Office 365 tools, company email, and internal communication systems to enhance workflow efficiency., Organized and streamlined administrative processes, reducing document retrieval time by 30%., Coordinated meetings and schedules, ensuring seamless internal communication and task prioritization.
Bachelor’s Degree
Intensive English Course
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