Dedicated bilingual customer support professional with over 5 years' experience across hospitality, e-commerce, and healthcare platforms. Skilled in reservations, complaint resolution, and data management, providing excellent service in high-pressure environments.
Extensively supported customers across multiple platforms, handling inquiries, complaints, and resolutions in bilingual settings.
Fluent in Spanish and English, effectively assisting clients and partners through chat, email, and phone channels.
Experienced with SAP and Opera for Hotels, managing reservations, billing, and front desk operations.
Assisted customers in creating, modifying, and canceling airline reservations via chat and phone support.
TASKUS COLOMBIA SAS
Experience working for FOUR different clients inside TaskUs. The first one was NAVEX, an ethics line via phone, in which my main function was to create complete and thorough ethical reports to employees from different companies directed to the HR department of those companies., The second client...
SOLVO SAS
Helping customers to create flight reservations for a North American airline, management of rates and modification of reservations, cancellations and refunds, via chat.
24/7 Intouch Cx
Bilingual agent working for Booking.com platform, being an intermediate between the partners and customers helping them with complaints, issues during the stays, refunds, cancellation of reservations, written communication via chat and email with partners and customers.
IGT SOLUTIONS
TECHNOLOGIST
TECHNOLOGIST
ACADEMIC BACHELOR
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Created and maintained detailed profiles for mental health professionals, reporting updates and incidents using Excel.
Helping customers to create flight reservations for a North American airline, management of rates and modification of reservations, cancellations and refunds.
RADISSON BOGOTÁ METROTEL
Guest check in and check out process, concierge services, billing management., Customer service via phone., Night audit management., Creation of reservations, online payment systems, handling of hotels and administrative operative systems such as SAP and Opera for Hotels., Front Desk Leader backup...
NH ROYAL METROTEL BOGOTÁ
Receive the guest and help them with their luggage, room orientation, store luggage and packages for guests according to standards., Front Desk tasks, and deliver requests, while ensuring excellent customer service.
