Cristian - Customer Service & Graphics Designer with 4+ years in Hospitality and Call Center

Medellín, Antioquia, Colombiaen

Provided efficient call management and case resolution using GDS and CRM systems at ALMACONTACT.

Designed visual campaigns and managed social media to enhance brand visibility for WIQU Gastrobar.

Published on CazVidVideo interview available

Summary

Experienced in customer service, call management, graphic design, and team support with a strong focus on enhancing user experience and brand visibility.

Video Resume

Key Achievements

Supervised and managed customer service operations, including order-taking and station management in a restaurant setting.

Skills

Customer ServiceAdvanced

Utilized assertive communication, active listening, and conflict resolution to ensure positive customer experiences.

CRM & GDS SystemsIntermediate

Managed customer relationships and call operations using Alegro, Genesis Cloud, and Sabre systems.

Graphic Design & Social MediaIntermediate

Created visual campaigns, promotional materials, and managed social media content for event promotion.

Team Collaboration & SupportAdvanced

Collaborated with team leaders, supported agents and staff, and contributed to staff recruitment and training processes.

Languages

Español

Experience

Asesor Call Center

ALMACONTACT

13/01/2023 - 19/07/2023

Gestión de llamadas entrantes y salientes, brindando atención eficiente y resolución efectiva de casos., Uso de sistemas GDS (Sabre) y herramientas CRM como Alegro y Genesis Cloud., Apoyo a agentes en situaciones complejas mediante coaching y retroalimentación., Colaboración con el Team Leader en...

Atención al Cliente / Diseñador Gráfico

WIQU Gastrobar (emprendimiento)

Nov. 2024 - Actualidad

Atención al cliente en servicio de mesa y barra, garantizando una experiencia positiva., Apoyo en funciones de bartender y organización del servicio., Diseño de campañas visuales, piezas publicitarias y material gráfico para la promoción de eventos., Apoyo en la gestión de redes sociales,...