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Competencies
Demonstrated experience with Remote customer support.
Demonstrated experience with Client relationship management.
Demonstrated experience with Logistics inquiries resolution.
Demonstrated experience with Driver sourcing.
Demonstrated experience with Client communication.
Education
Languages
Experience
Customer Service Representative
Provided customer support for Walmart clients and Spark drivers, addressing order issues, refunds, delays, and account concerns., Assisted drivers with Spark app functionality, troubleshooting issues and ensuring efficient delivery operations., Proactively resolved delivery delays by coordinating with drivers and updating customers., Trained new hires on customer service protocols and driver support procedures.
Dispatcher
Sourced qualified drivers for medical shipment deliveries across the U.S., ensuring compliance and timely execution., Provided real-time shipment updates to clients and handled delay communications., Quoted custom rates based on load size, route, and driver availability., Managed high-volume client calls, resolving logistics inquiries promptly and professionally.
Accounts Receivable Representative
Collected payments from clients using shipment services, maintaining a portfolio of 35–40 accounts., Reconciled, rebilled, and disputed invoices to ensure accurate billing and successful payments., Assessed accounts for credit holds and escalated non-paying clients per company policy., Communicated regularly with clients regarding account status and payment arrangements.