Customer-focused IT and telecom professional with experience in technical support, client management, and foundational cybersecurity knowledge.
Provided client technical support, troubleshooting, and database management at Help Desk role.
Handled client reception, managed portfolios, and processed claims across multiple roles.
Possesses foundational knowledge of radio links, satellite communications, and related telecom systems.
Covered cybersecurity threats, vulnerability assessment, ethical hacking, and data privacy.
Empresa Conecta
Recepción de Clientes., Interpretacion Eficiente y Resolucion de Problemas Tecnicos en Informatica., Mantenimiento de base de datos del cliente.
Empresa Tigo
Recepción de Clientes., Manejo de Base de carteras de Clientes., Asistencia a Reclamos., Organización y Seguimiento de instalaciones Tecnicas., Gestion de Cobranzas.
Empresa Vencorp
Recepción de Clientes., Manejo de Base de carteras de Clientes., Gestion de Cobranzas.
Bachiller
Lic.
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Experienced in managing collections and organizing technical installations for clients.
