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IT Support & Customer Service Specialist with 5+ years in Telecom and Cybersecurity
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Competencies
Provided client technical support, troubleshooting, and database management at Help Desk role.
Handled client reception, managed portfolios, and processed claims across multiple roles.
Possesses foundational knowledge of radio links, satellite communications, and related telecom systems.
Covered cybersecurity threats, vulnerability assessment, ethical hacking, and data privacy.
Experienced in managing collections and organizing technical installations for clients.
Education
Languages
Summary
Customer-focused IT and telecom professional with experience in technical support, client management, and foundational cybersecurity knowledge.
Key Achievements
- Managed technical support and database maintenance at Empresa Conecta, resolving client issues efficiently.
- Handled large client portfolios and managed technical installations at Empresa Tigo, improving customer service.
- Gained foundational knowledge in cybersecurity and ethical hacking, validated by CompTIA Security+ certification.
Experience
Operador Help Desk
Recepción de Clientes., Interpretacion Eficiente y Resolucion de Problemas Tecnicos en Informatica., Mantenimiento de base de datos del cliente.
Ejecutivo B2C
Recepción de Clientes., Manejo de Base de carteras de Clientes., Asistencia a Reclamos., Organización y Seguimiento de instalaciones Tecnicas., Gestion de Cobranzas.
Ejecutivo Televentas
Recepción de Clientes., Manejo de Base de carteras de Clientes., Gestion de Cobranzas.