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Customer Service Specialist with 2+ years in BPO and Education
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Competencies
Handled customer interactions via chat and calls, ensuring high satisfaction and issue resolution.
Effectively communicated with diverse clients in BPO environment and during English teaching sessions.
Utilized Microsoft Office and Google Workspace to perform daily tasks and documentation.
Adapted to different roles in customer service and education, learning new skills as needed.
Education
Languages
Summary
Dedicated customer service professional with experience in BPO environments and independent English teaching. Skilled in effective communication, multitasking, and utilizing technical tools to enhance client interactions and educational delivery.
Key Achievements
- Managed high-volume chat and calls at TELEPERFORMANCE, ensuring efficient customer solutions.
- Demonstrated versatility by transitioning from Customer Service to independent English teaching.
- Developed strong soft skills including adaptability, multitasking, and time management applicable across roles.
Experience
Independent English Teacher
Customer Service Representative
Managed high-volume chat and calls customer interactions, providing efficient solutions and ensuring a positive experience for clients in a fast-paced BPO environment.