Experienced in patient support, security, technical assistance, and customer service roles, with a focus on ensuring operational efficiency and client satisfaction.
Assisted patients with medication and insurance inquiries, supporting healthcare workflows.
Handled security incidents and customer technical issues, ensuring system and service integrity.
Managed client feedback, inquiries, and promoted products via calls and virtual meetings.
Inspected loading activities and managed merchandise dispatches at industrial site.
McEwen (North Texas Center for Rheumatologist)
Manage patient medication requests, including coordination with pharmacies for authorization processes., Provide guidance to patients in resolving inquiries related to their health insurance, ensuring clear and timely assistance.
AMAZON
Manage security incidents by investigating potential breaches or vulnerabilities and documenting corresponding solutions to ensure system integrity., Provide technical support in resolving customer issues, verifying cases, and ensuring the implementation and maintenance of security measures for service continuity.
AT&T
Manage and respond to customer feedback, questions, and complaints, ensuring efficient and satisfactory service., Provide technical support, post-sale follow-up, and engage with current and potential clients to promote and sell the company's products through calls and virtual meetings.
Transcom
Provide personalized support and attention to customers, resolving inquiries and providing detailed information about products., Manage customer feedback, questions, and complaints, addressing issues, documenting them, and agreeing on solutions, in addition to contacting new and existing clients to promote and sell the company's products through calls and virtual meetings.
Bachelor
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Proficient in English, providing bilingual support and communication.
Teleperformance
Manage and respond to customer feedback, questions, and complaints, ensuring efficient and satisfactory service., Provide technical support, post-sale follow-up, and contact current and potential clients to promote and sell the company's products through calls and virtual meetings.
National Oil Wel Tuvoscope
Inspect and ensure the proper execution of loading and unloading activities, as well as manage the control of entries and exits at each company dock., Manage merchandise dispatches, provide customer service, and monitor operational tasks to ensure process compliance.