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Medical & Customer Support Specialist with 5+ years in healthcare and services
Contact
Competencies
Assisted patients with medication and insurance inquiries, supporting healthcare workflows.
Handled security incidents and customer technical issues, ensuring system and service integrity.
Managed client feedback, inquiries, and promoted products via calls and virtual meetings.
Inspected loading activities and managed merchandise dispatches at industrial site.
Proficient in English, providing bilingual support and communication.
Education
Languages
Summary
Experienced in patient support, security, technical assistance, and customer service roles, with a focus on ensuring operational efficiency and client satisfaction.
Key Achievements
- Managed patient medication requests and insurance inquiries at McEwen, ensuring smooth healthcare processes.
- Investigated security breaches and maintained system integrity as a Security Agent at Amazon.
- Provided technical and customer support, promoting products through calls and virtual meetings across roles.
Experience
Medical Assistant Support
Manage patient medication requests, including coordination with pharmacies for authorization processes., Provide guidance to patients in resolving inquiries related to their health insurance, ensuring clear and timely assistance.
Bilingual Security Agent
Manage security incidents by investigating potential breaches or vulnerabilities and documenting corresponding solutions to ensure system integrity., Provide technical support in resolving customer issues, verifying cases, and ensuring the implementation and maintenance of security measures for service continuity.
Sales Agent
Manage and respond to customer feedback, questions, and complaints, ensuring efficient and satisfactory service., Provide technical support, post-sale follow-up, and engage with current and potential clients to promote and sell the company's products through calls and virtual meetings.
Costumer Service Bilingual Agent
Provide personalized support and attention to customers, resolving inquiries and providing detailed information about products., Manage customer feedback, questions, and complaints, addressing issues, documenting them, and agreeing on solutions, in addition to contacting new and existing clients to promote and sell the company's products through calls and virtual meetings.
Tecnical Support Agent
Manage and respond to customer feedback, questions, and complaints, ensuring efficient and satisfactory service., Provide technical support, post-sale follow-up, and contact current and potential clients to promote and sell the company's products through calls and virtual meetings.
Inspection Asistant
Inspect and ensure the proper execution of loading and unloading activities, as well as manage the control of entries and exits at each company dock., Manage merchandise dispatches, provide customer service, and monitor operational tasks to ensure process compliance.