Cristian - Customer Service Representative with 23+ years of technical experience

Provided support and assistance to customers, resolving issues effectively.

Utilized over 23 years of technical expertise to troubleshoot and resolve technical problems.

Communicated with clients clearly to understand and address their issues.

Gained key experience working in the Business Process Outsourcing sector.

Resolved concerns with products or services providing accurate and fast pace resolutions, for dashers, merchants and customers for Doordash campaign., Identified and responded to customer requests and concerns by phone and chat for both English / Spanish speaking customers., Achieved outstanding ratings on (AHT), Phone Handle Time and Quality., Achieved and maintained departmental performance standards., Responded proactively and positively to rapid change.

Resolved concerns with products or services based on packages delivering for Fedex campaign., Identified and responded to customer requests and concerns by phone for English speaking customers., Achieved outstanding ratings on (AHT), Phone Handle Time and Quality., Achieved and maintained departmental performance standards., Responded proactively and positively to rapid change.