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Cristian
Customer Service Specialist with 10+ years of BPO experience
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Competencies
Effective communication skills demonstrated through excellent customer interactions and translation roles.
Quickly adapts to new environments and retains knowledge efficiently in high-pressure settings.
Experience in team management and developing social skills through Quality Analyst duties.
Performed quality assessments at 24/7.ai, maintaining high standards in service metrics.
Education
Languages
Summary
Bilingual customer service expert with extensive BPO experience, recognized for outstanding performance and leadership, now transitioning into virtual assistance with strong organizational and communication skills.
Key Achievements
- Recognized as Nesting’s Top Performer at Telus International
- Repeatedly awarded Top Performer at 24/7.ai during 7 months
- Promoted to Quality Analyst at 24/7.ai, developing leadership and social skills
Experience
Customer Service Representative
Performed the CSR position with excellent metrics, being Nesting’s Top Performer.
Customer Service Representative / Quality Analyst
Successfully performed the position of CSR during 7 months, being Top Performer repeatedly., Promoted to Quality Analyst position, fulfilling the job for another 4 months, where he developed: leadership, people management and social skills.
Medical Interpreter
Certificated as medical interpreter with Propio LLC., Outstanding metrics delivering great results on English and Spanish translation.