Cristian - Customer Support Specialist with 5+ years of technical and communication expertise

San Salvador, San Salvador Department, El Salvadoren

Handled diverse technical support issues at Teleperformance, effectively communicating complex concepts.

Resolved dental insurance inquiries and analyzed claims, gaining professional communication skills at Sykes.

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Summary

Experienced in technical support, customer service, and social media strategies with a strong communication skill set.

Key Achievements

Designed and executed social media strategies, monitored metrics, and managed multiple projects at U Assist Me.

Skills

Technical CommunicationAvanzado

Applied technical understanding to communicate complex concepts clearly and patiently in support roles.

Customer ServiceAvanzado

Resolved customer inquiries, managed claims analysis, and maintained professional communication across roles.

Social Media StrategyIntermedio

Planned, executed, and analyzed social media campaigns to optimize engagement and results.

Schedule and Calendar ManagementIntermedio

Managed schedules and coordinated tasks efficiently in dynamic environments at U Assist Me.

Report Writing & Task Coordination

Experience

Technical Support – Internet and Phones

Teleperformance

May 2019 - December 2020

Communicated technical concepts clearly and patiently., Logged and followed up on incidents with engineering teams.

Customer Service – Dental Insurance

Sykes

December 2020 - August 2022

Resolved inquiries related to dental insurance., Coordinated with teams to analyze and resolve claims., Gained experience in professional communication and terminology.

Virtual Assistant and Social Media Specialist

U Assist Me

October 2022 - Present

Planned and executed social media strategies., Monitored and analyzed metrics to optimize results., Managed multiple tasks in dynamic environments with autonomy and precision.