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Customer Service and Sales Professional with 8+ years in Service and Retail Industries
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Competencies
Expert in addressing client needs, ensuring satisfaction, and maintaining long-term relationships.
Proficient in presenting products, closing sales, and negotiating terms to meet client needs.
Experience in managing service networks, coordinating claims, and optimizing regional processes.
Skilled in data management, inventory monitoring, and supporting operational workflows.
Education
Summary
Dedicated professional with over 8 years of experience in customer service, sales, and regional operations across service and retail sectors. Proven ability to coordinate teams, enhance client satisfaction, and drive sales growth.
Key Achievements
- Managed regional service network operations, ensuring efficient claim follow-up and payment processes at HouseHold Solutions.
- Consistently achieved high customer satisfaction by verifying vehicle quality and coordinating delivery deadlines at Aurema and Grupo Q.
- Successfully sold insurance policies to Medicare and Medicaid clients, enhancing client coverage options at Sw Insurance.
- Supported administrative and inventory management tasks, streamlining operations at Cottonwise Textiles Honduras.
Experience
Regional claim follow-up for the Oster brand through the service network., Management and control of the regional network of service centers., Preparation of regional reports and payment processes for the service network., Reconciliation and management of credit notes for suppliers in Central America., Data analysis and evaluation of failure rates.
Sales and Customer Service Advisor
Final quality control: Ensuring all work is completed and verifying vehicle condition for delivery., Customer service: Agreeing on delivery deadlines with vehicle owners, considering the time required for committed work., Sales of automotive products and services., Inventory control.
Insurance Advisor and Sales Representative
Selling insurance to individuals with Medicare and Medicaid., Assisting patients or clients in scheduling medical appointments within the healthcare network., Translating and interpreting patients' needs to facilitate communication with doctors., Evaluating client eligibility for automobile insurance., Analyzing multiple policies to offer the best coverage and customized options., Reviewing eligibility for home insurance., Advising clients to provide tailored coverage solutions., Direct supervision of a two-person team, reviewing performance in sales, client calls, and goal achievement., Evaluating call quality, providing detailed analyses, and giving feedback to improve interaction effectiveness., Managing commission and salary payments, ensuring accurate calculations based on performance metrics, schedules, and sales outcomes., Monitoring key metrics to optimize productivity and meet established targets.
Sales and Customer Service Advisor
Final quality control: Ensuring all work was completed and verifying vehicle condition for delivery., Customer service: Setting delivery deadlines with vehicle owners, considering the required work time., Workload reconciliation: Collaborating with the workshop manager to evaluate workload, technician availability, and yard capacity., Vehicle delivery: Highlighting the technical capabilities of the workshop and excellent performance during vehicle handover., Customer follow-up: Conducting follow-up calls within three days after vehicle delivery to ensure customer satisfaction., Supervising workshop and vehicle washing staff.
Production Assistant
Supporting administrative units by entering data into various systems and databases., Monitoring inventory levels and initiating purchase orders for necessary production supplies and materials., Implementing and enforcing safety procedures to ensure a secure work environment for all employees.
Sales Agent
Presenting, promoting, and selling products/services to existing and potential clients using persuasive techniques., Providing management with reports on customer needs, problems, interests, competitor activities, and opportunities for new products and services., Coordinating sales efforts with team members and other departments to ensure smooth collaboration and maximize sales potential.