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Cristian
Customer Experience Supervisor with 10+ years in BPO/Contact Center
Video resume
Customer experience/Success
I am 34 years old with over 10 years of experience in the BPO/Contact Center industry. nI had the opportunity to work on customer experience, technical support, sales and retention. nI also have experience managing teams on customer experience and sales.
Contact
Bogotá, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Applied in handling customer inquiries, resolving issues, and ensuring high satisfaction levels.
Team ManagementAdvanced
Managed and supervised teams in contact center settings, focusing on performance, training, and motivation.
Sales and RetentionIntermediate
Involved in sales and retention initiatives to improve customer loyalty and maximize revenue.
Technical SupportIntermediate
Provided technical assistance to clients, troubleshooting and resolving technical issues.
Summary
Experienced supervisor with over 10 years in customer service, sales, technical support, and team management within the BPO/contact center industry.
Key Achievements
- Managed customer service campaigns as a supervisor, overseeing team performance and client satisfaction.
- Gained extensive experience across customer experience, technical support, sales, and retention functions.
- Led teams in a fast-paced BPO environment, focusing on service quality and operational efficiency.
Skills
Customer ServiceTeam ManagementSales and RetentionTechnical Support
Published on CazVid - Jul 3, 2025