This is my profileContact via CazVidCristian
Customer Service & Tech Support Specialist with 5+ years of experience
Contact
Competencies
Provided digital and phone support to clients, managing service cases effectively.
Installed and optimized Windows/Linux systems to improve performance for small business clients.
Designed marketing materials and social media posts to enhance client engagement.
Collaborated effectively within teams and communicated across multiple languages.
Provided remote and on-site technical support, minimizing downtime for clients.
Education
Languages
Summary
Experienced in customer service, technical support, and digital marketing with proficiency in bilingual communication and troubleshooting.
Key Achievements
- Provided bilingual customer support via digital and phone channels at Teleperformance Colombia.
- Installed, configured, and optimized Windows/Linux OS for over 20 clients, reducing downtime.
- Designed and delivered digital marketing materials, increasing client engagement by 30%.
Experience
Customer Service Representative
Provided customer support through digital and phone channels., Handled internal tools to manage users and service cases., Followed up on requests and ensured efficient resolution., Communicated effectively in both Spanish and English.