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Data Analyst with 3+ years of experience in Telecommunications and Finance
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Competencies
Applied data analysis techniques to interpret complex datasets, enabling data-driven decisions.
Utilized SQL for querying databases and generating reports to support business operations.
Created interactive dashboards to visualize key metrics for teams in telecommunications and finance.
Developed visualization tools to simplify complex data for varied stakeholders.
Basic scripting for data processing and automation tasks.
Education
Summary
Analytical professional with over 3 years of experience in data interpretation, dashboard development, and operational improvements within the telecommunications and finance sectors.
Key Achievements
- Led data analysis projects that optimized operational workflows and improved data reporting accuracy.
- Developed and maintained interactive dashboards to support strategic decision-making for cross-functional teams.
- Progressed from entry-level analyst to senior data analyst focused on big data solutions and predictive analytics.
Experience
Regulatory Solutions Analyst
Act as the first point of contact for users who have questions or require support., Help users with their security, safety or urgent matters., Resolve safety incidents at scale., Help users relocate after a safety incident., Offer discretionary assistance when needed., Support management with processes and help with ideas to enable customers to self resolve issues, or prevent them., Outbound calls., Chats and email.
Customer Support
Assist hosts and guests during the cancellation process, vehicle swaps, rebooking or troubleshooting issues., Assist hosts during through the late return process, create invoices and charge late return fees., Field questions across a broad range of areas: cancellations, quality, trust and safety and guest experience., Inbound and outbound calls.
Medical scheduler
Coordinate and confirm appointments, verify availability and assist patients during scheduling process., Accurately record patient information, prevent double-bookings, and route patient calls to the correct department or individual., Accurately note all patient information according to confidentiality standards and HIPAA requirements., Inbound and outbound calls.
Surgical coordinator
Provide information regarding the procedures, prices and availability., Surgery scheduling, appointment reminders, keeping patient records, entering post-surgical data and scheduling surgical equipment., Create contracts and invoices., Accurately note all patient information according to confidentiality standards and HIPAA requirements., Inbound and outbound calls, Email and chat.
Retail agent
Educate customers about loans and the benefits of establishing credit through loans., Process loan applications., Inbound and outbound calls.