This is my profileContact via CazVidCristofer
Customer Service and Sales Specialist with 3+ years in Customer Support and Revenue Growth
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Competencies
Expertise in providing exceptional support through multiple CRM platforms, ensuring client satisfaction.
Proven ability to drive revenue through proactive sales, upselling, and customer retention strategies.
Skilled in managing order processing, modifications, and issue resolution within internal systems.
Proficient in Office 365, Basic IT Essentials, CCNA 3, and HIPAA awareness, supporting operational efficiency.
Education
Languages
Summary
Cristofer is a dedicated customer support and sales specialist with over 3 years of experience in enhancing client satisfaction, managing orders, and boosting revenue. Skilled in CRM tools, technical basics, and effective communication, committed to delivering excellence.
Key Achievements
- Handled high-volume inbound and outbound calls, improving customer satisfaction at Concentrix.
- Managed order processing and resolved issues efficiently, ensuring accuracy at Movate.
- Drove revenue growth through proactive sales, plan upgrades, and contract renewals at Foundever.
Experience
Advocate Specialist
Handled high-volume inbound and outbound calls. Leveraged multiple CRM platforms to provide exceptional customer service. Resolved issues efficiently. Ensured client satisfaction
Back Office Support Specialist
Managed order processing, modifications, and issue resolution within internal systems. Provided support for order-related inquiries. Ensured accuracy and timely completion
Active Sales & Retention Representative
Drove revenue growth through proactive sales, plan upgrades, and contract renewals. Maintained exceptional customer service standards. Utilized critical thinking and persuasive communication skills to transform service interactions into sales opportunities. Ensured precise account handling and compliance