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Data Analyst with 5+ years in telecommunications and customer support
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Competencies
Performed audits, managed reports, and supported data-driven decision-making processes.
Handled technical support, sales, and customer service at Startek across various channels.
Conducted training sessions for new and existing staff, supporting operational readiness.
Managed OT budgets, created schedules, and provided operational recommendations.
Generated reports regarding LOBs, finance, and staffing to inform strategic decisions.
Education
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Summary
Professional with over 5 years of experience supporting telecommunications and retail operations, specializing in data analysis, team training, and customer service.
Key Achievements
- Conducted audits for production, approving or denying Engineer Jobs, and managing costs and budgets at RTA
- Supported multiple Lines of Business (LOBs) with reporting, staffing, scheduling, and training at Startek
- Led training for RTA staff across different regions and platforms, enhancing operational proficiency
Experience
Data Analyst
Make audits for production, approve or deny Engineer Job, Cost and budgets., Customer Service Agent (Technical Support, Sales), Training Assisting for 10 Waves for Xfinity Mobile, Floor Support, Sales Champion, RTA for Xfinity Mobile (T1, T1, Retail Voice and Chat) RTA Walmart (Voice, Chat and Email) Data Analyst Support for all Startek LOB's, Reports regarding LOB and Finance, PTO, Action Plans, Supporting LAT, Staffing, Creating schedules recommendations per LOB, Training RTA for Startek Honduras (Comcast (TGU & SPS), Xfinity Mobile (TGU & SPS), Altice, Walmart), Manage OT budgets.