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Cristopher
Intake Specialist
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Competencies
Demonstrated experience with Customer Service & Case Resolution.
Demonstrated experience with Fraud Prevention & Customer Protection.
Demonstrated experience with CRM Systems (Zendesk, Salesforce, etc.).
Demonstrated experience with KPI Management (CSAT, AHT, FCR).
Demonstrated experience with Operations & Inventory Management.
Education
Languages
Summary
Intake Specialist open to new opportunities
Experience
Technical Support Representative Tier 2
Resolving customer issues through effective troubleshooting approach.
Operations & Administrative Assistant
Managing bank accounts. Managing the margin of safety. Maintaining a relationship of trust with the client.
Customer service representative
Managed interactions in chat, email, and voice channels.. Helped clients with problems related to vehicle accidents and bicycle rentals.
Customer service representative
Risk investigator
Monitored and investigated suspicious money transfer activities to detect fraud, money laundering, and other financial risks.. Conducted thorough reviews of customer accounts flagged for unusual or high-risk behavior.