César - Customer Service Specialist with Bilingual Communication Skills in Call Centers

Guadalajara, Jalisco, Mexicoen

Provided bilingual customer support at Dolex, handling inquiries via phone.

Ensured confidentiality and data protection compliance at ResultsCX.

Published on CazVid

Summary

Experienced bilingual agent skilled in delivering empathetic customer support, ensuring confidentiality, and resolving issues efficiently in call center settings.

Key Achievements

Maintained high customer satisfaction through empathetic listening and problem resolution.

Skills

Customer ServiceAdvanced

Delivered customer support with excellent communication, active listening, and empathy.

Bilingual CommunicationExpert

Facilitated communication and translation between English and Spanish in call center environments.

Data Protection & ConfidentialityIntermediate

Maintained confidentiality of sensitive customer information adhering to data protection regulations.

Problem ResolutionAdvanced

Effectively prioritized and resolved customer issues to ensure swift and satisfactory outcomes.

Digital Skills

Experience

Bilingual agent customer service

Dolex

06/2023 - 08/2023

Customer service via phone calls.

Bilingual customer service agent

ResultsCX

09/2023 - 10/2025

Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions., Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention., Effectively prioritizing...