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Cesar
Customer Service & Quality Control Manager with 10+ years in Insurance & Telecom
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Competencies
Handled client inquiries, complaints, and provided detailed service info, ensuring customer satisfaction.
Supervised quality assurance processes, documented issues, and trained team members on protocols.
Implemented strategic sales techniques, translated services into value propositions, and closed deals.
Utilized Salesforce, Microsoft Office Suite, and other systems for data management and reporting.
Focused on client fidelization, renewals, and cross-selling to maintain and grow customer base.
Education
Languages
Summary
Dedicated professional with over a decade of experience delivering customer service, overseeing quality assurance, and driving sales. Skilled in managing customer relations, training teams, and utilizing technical tools like Salesforce and MS Office to optimize operations and improve client...
Key Achievements
- Managed client interactions and claims settlement at First Claim, acting as intermediary between insured and insurer.
- Supervised service quality in customer support team, documenting anomalies and training staff for compliance.
- Drove sales growth at American Solutions by strategizing prospecting, objection handling, and fostering post-sale relationships.
Experience
Gerente de call center
Actuar como intermediario entre el cliente (asegurado) y la aseguradora para gestionar el pago de la indemnización correspondiente., Atender y resolver las consultas y quejas de los clientes de manera eficiente y cortés., Proporcionar información precisa sobre los servicios de la empresa.
Agente de control de calidad
Supervisar la calidad del servicio que los agentes de atención al cliente brindan a los clientes., Documentar e informar cualquier anomalía o defecto detectado durante el proceso de control de calidad., Capacitar al personal en procedimientos de control de calidad y normativas relevantes.
Agente de ventas
Impulsé ventas de intangibles mediante prospección estratégica y calificación exhaustiva., Traduje servicios en propuestas de valor cuantificable (ROI)., Experto en manejo de objeciones y negociación, logrando cierres exitosos y superación de cuotas., Prioricé la relación post-venta y fidelización,...