Cynthia - Administrative professional with 5+ years of diverse customer and operational support

Soweto, Gauteng, South Africaen

Managed administrative processes, schedules, and deadlines at Homechoice, ensuring smooth daily operations.

Handled customer interactions at Stock Market College, resolving issues and documenting support activities in CRM.

Published on CazVid

Summary

Experienced in managing administrative tasks, delivering excellent customer support, and operating POS systems across retail and service sectors. Skilled in communication, problem-solving, and team training, with a proven ability to adapt and perform in dynamic environments.

Key Achievements

Processed transactions and balanced cash registers while preparing food and cleaning responsibilities at McDonald's.

Skills

Customer ServiceAdvanced

Provided support and resolved issues in call center and retail environments, ensuring customer satisfaction.

Administrative ManagementAdvanced

Managed schedules, deadlines, reports, and compliance at Homechoice, streamlining administrative tasks.

Communication SkillsExpert

Demonstrated strong verbal and written communication through customer interactions and training activities.

Cash Handling & POS OperationsAdvanced

Operated cash registers, processed returns, and balanced cash at McDonald's and during transactions at other roles.

Experience

Admin Associate

Homechoice

10/25

Manage administrative process, Adhere to policies and regulations, Manage schedules and deadlines, Training employees, Create report, Operating cash register, Assisting Customers with their orders, Process returns

Call Centre Agent

Stock Market College

11/22 - 09/23

Handles customer interactions (inbound/outbound calls, emails) to provide support, resolve issues, process orders, and offer product info, acting as the brand&#x27;s voice by documenting interactions in CRM, escalating complex problems, and ensuring customer satisfaction through active...

Service Crew

McDonald&#x27;s

10/18 - 07/22

Processing return transaction, Itemizes and total purchases by recording prices, departments, taxable and non-taxable items, Operating cash register, Balancing cash drawer by counting cash at the beginning and end of the shift, Preparing and expediting food orders, Perform cleaning duties, such as...