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daasha
Patient Access Representative / Patient Care Coordinator
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Competencies
Demonstrated experience with Microsoft Office.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Google Suite.
Demonstrated experience with Salesforce.
Education
Summary
Professional profile
Experience
Senior Claim Benefit Specialist / Claims & Coding Specialist
Provide high-volume remote customer support while researching and resolving complex claim, benefit, billing, coding, and account-related inquiries.. Troubleshoot discrepancies, research information across multiple systems, and provide accurate explanations and appropriate solutions.. Document customer interactions, updates, research, and resolutions thoroughly for continuity and future reference.. Navigate multiple applications and monitors simultaneously while meeting productivity, quality, attendance, and schedule expectations.. Collaborate with internal departments to resolve escalated issues efficiently while protecting confidential customer information.
Patient Access Representative / Patient Care Coordinator
Responded to customer questions and resolved account, registration, insurance, payment, scheduling, and authorization concerns.. Verified and updated customer information accurately while navigating multiple electronic systems in a fast-paced environment.. Explained processes clearly, handled financial transactions, and collaborated with internal teams to resolve customer issues.. Maintained accurate documentation while delivering calm, empathetic service during stressful and time-sensitive situations.
Customer Service Representative
Resolved customer inquiries through multiple communication channels while maintaining a friendly and professional customer experience.. Assisted with product and order information, billing concerns, transactions, account questions, and shipment tracking.. Provided troubleshooting and technical support and maintained accurate customer account and shipment records through data entry.
Financial Processor
Supported customers with onboarding, transaction processing, account questions, and operational issues.. Reviewed documentation for accuracy, researched concerns, and partnered with internal teams to support timely resolutions.. Handled sensitive financial information with confidentiality while maintaining detailed customer and transaction records.
Intake Specialist
Responded to inquiries by phone, fax, and email and gathered information needed to determine services and next steps.. Managed scheduling, billing and insurance information, customer records, and follow-up communication with strong attention to detail.. Balanced multiple priorities while maintaining confidentiality and professional customer relationships.
Reimbursement Specialist
Researched customer accounts, billing information, insurance coverage, and payment issues and investigated discrepancies.. Maintained detailed records and communicated with internal and external stakeholders to resolve outstanding issues.. Managed multiple accounts and priorities while supporting accurate and timely service.