This is my profileContact via CazVidDaelle
Customer Service Specialist with 4+ years in retail and call centers
Contact
Competencies
Communicated effectively with customers via phone, chat, and email, resolving issues efficiently.
Identified and documented recurring issues to improve operational workflows.
Managed multiple customer inquiries and training tasks efficiently in fast-paced environments.
Led onboarding and training for new employees in POS systems and customer conflict resolution.
Utilized CRM tools, Microsoft Office, and social media platforms to support customer service activities.
Education
Languages
Summary
Experienced in resolving customer inquiries, documenting issues, and training staff in retail and call center environments.
Key Achievements
- Resolved over 50 customer inquiries daily with a 90% satisfaction rate at Alorica
- Documented recurring issues, reducing repeat calls by 20% at Alorica
- Trained 3 new hires in POS systems and conflict resolution at Dick’s Sporting Goods
Experience
Customer Service Representative
Resolved 50+ customer inquiries daily via phone, maintaining a 90% satisfaction rate., Documented recurring issues to improve knowledge base articles, reducing repeat calls by 20%.
Customer Service Representative
Processed returns, exchanges, and orders, achieving top 10% performance in speed/accuracy., Trained 3 new hires on POS systems and conflict resolution.