Daelle - Customer Service Specialist with 4+ years in retail and call centers

Santo Domingo, Nacional, Dominican Republicen

Resolved over 50 customer inquiries daily with a 90% satisfaction rate at Alorica

Documented recurring issues, reducing repeat calls by 20% at Alorica

Published on CazVid

Summary

Experienced in resolving customer inquiries, documenting issues, and training staff in retail and call center environments.

Key Achievements

Trained 3 new hires in POS systems and conflict resolution at Dick’s Sporting Goods

Skills

Client CommunicationAvanzado

Communicated effectively with customers via phone, chat, and email, resolving issues efficiently.

Problem-SolvingAvanzado

Identified and documented recurring issues to improve operational workflows.

Time ManagementIntermedio

Managed multiple customer inquiries and training tasks efficiently in fast-paced environments.

TrainingIntermedio

Led onboarding and training for new employees in POS systems and customer conflict resolution.

Technical Support ToolsIntermedio

Experience

Customer Service Representative

Alorica

12/2021 - Present

Resolved 50+ customer inquiries daily via phone, maintaining a 90% satisfaction rate., Documented recurring issues to improve knowledge base articles, reducing repeat calls by 20%.

Customer Service Representative

Dick’s Sporting Goods

07/2021 - 11/2021

Processed returns, exchanges, and orders, achieving top 10% performance in speed/accuracy., Trained 3 new hires on POS systems and conflict resolution.