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Key Account Manager with 8+ years in logistics and sales
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Competencies
Managed large accounts, preparing project quotes, overseeing sales cycles, and maintaining client relationships.
Coordinated international ocean logistics, delivery schedules, customs processes, and problem resolution.
Provided technical support, managed customer inquiries, disputes, collections, and order follow-up across various roles.
Handled international procurement, negotiations, order tracking, and supplier communication including import operations.
Supported network and infrastructure troubleshooting for corporate clients using Cisco Meraki, AWS, and other tools.
Education
Languages
Summary
Experienced key account manager with a strong background in logistics, customer service, and international procurement, adept at coordinating complex operations and maintaining client relationships.
Key Achievements
- Managed key accounts representing approximately 30% of company revenue at Shower Walls.
- Coordinated logistics and delivery processes across multiple ports and international shipping for Johnson Controls.
- Handled international purchases, negotiations, and billing with US suppliers at Transportes CLF.
Experience
Key Account Manager (KAM)
Manage key accounts representing approximately 30% of the company's total monthly and annual revenue, primarily in hotel developments, apartment renovations, and custom project segments., Prepare detailed project-based quotes by interpreting architectural plans, technical drawings, and...
Ocean Logistics Specialist
Ocean Logistics, contact with customs agency for the release of cargo in the sea ports of Ensenada, Manzanillo, Altamira, etc., Coordination of the delivery of containers at the Johnson Controls distribution center or with a direct client at the national level, carrying out waybills, BL review,...
Technical support
Technical support of business networks for an important company in the USA, knowledge: sales force, ticket handling, telephone calls, troubleshooting process, router check, switches, access point, network typology, primary and secondary transport, vcloud, Cisco meraki, AWS, connection check,...
International purchases and sales
International purchases and sales, quotes, negotiations with US suppliers, shipping process and logistics follow-up to product delivery in warehouses at Laredo Texas, offering Mexican grocery products to US customers, payroll management in SAI system, report management sales and quotes, product...
Collections Specialist
International collections from the USA and Canada, decrease in delinquency, follow-up on guarantees, payment application, update of customer data such as address, billing preferences, follow-up with rebilling customer service, disputes (prices, taxes, product not received, etc. ..) search and...
International Purchasing
International purchases (suppliers from the USA and Canada) of direct, indirect, services, projects with different business units of a client. Entry of orders in the SAP and Oracle Java system, monitoring them, customer service to vendors and suppliers, resolution of billing problems, monitoring...
Import and purchasing supervisor
Handling of imports with the customs agency of Laredo Tx (payment of budgets, freight verification). Contact with international suppliers (DGI, Storch, Lapper etc..) Make purchases from assigned international suppliers, quotes, share with vendors all the information about their purchase orders...
Order Department Administrator
Entry of orders for USA, Monterrey and Mexico, purchase order tracking, logistics, customer service and billing (Interfactura), sample administration, reports (sales, billing, quotes), commissions from sellers, production schedule management, collections, payment control. Sales administration.