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Customer Service Specialist with 5+ years in Telecom and Financial Services
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Competencies
Delivered responsive support and responded to customer inquiries effectively across multiple sectors.
Managed overdue accounts, negotiated payment plans, and processed payments and refunds.
Performed basic troubleshooting and explained service details for billing and service issues.
Communicated effectively with diverse customer bases to resolve issues and provide support.
Utilized MS-DOS, Word, Excel, and PowerPoint for documentation, reporting, and support tasks.
Education
Languages
Summary
Dedicated customer service representative with extensive experience in telecom, financial services, and technical support roles, skilled in handling inquiries, collections, and technical troubleshooting.
Key Achievements
- Managed customer inquiries and service orders for Internet services across multiple states at Fujitsu Consulting.
- Handled collections and payment arrangements for overdue bills in telecom and credit industries.
- Provided comprehensive customer support, including technical troubleshooting and billing inquiries, across various roles.
Experience
Service Desk Representative
Service desk Rep for AT&T - DSL Orders for Internet Services within 9 States of the USA., Outbound calls to customers regarding their Internet orders., Advised customers on service dates and installation appointments.
Soft Collections
Handled incoming calls from customers to collect overdue cell phone bills., Set up payment arrangements for customers.
Customer Service
Provided customer service and sales support., Tested pool water and advised on chemical adjustments.
Customer Service Representative
Processed payments for Capital One credit card accounts., Updated customer information and provided product information.
Customer Service Representative
Handled customer inquiries for Magicjack billing accounts., Performed basic troubleshooting and explained service details.
Collections Agent
Contacted customers to collect debts for Chase Bank accounts., Set up payment arrangements.
Retention Agent
Handled cancellation requests for Cinch Home Service Warranty., Provided information on billing and scheduled appointments.
Customer Service
Processed requests for Affirm financing accounts., Handled payments, refunds, and customer inquiries.