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Customer Service Professional with 5+ years in Education and Consulting
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Competencies
Ability to convey information effectively and engage with diverse audiences.
Proficient in addressing customer needs and ensuring a positive experience.
Skilled in identifying issues and developing innovative solutions quickly.
Experienced in collaborating with team members to achieve common goals.
Ability to effectively promote products and services to drive revenue.
Education
Languages
Summary
Experienced professional in customer service and education, dedicated to fostering positive environments and ensuring satisfaction.
Key Achievements
- Supervised lunch activities for children, ensuring their health and safety while promoting play.
- Managed visa applications efficiently, reducing processing time by 20% through meticulous reporting.
- Successfully negotiated property rentals, enhancing customer satisfaction and sales.
- Developed engaging product advertisements, increasing online customer engagement by 30%.
- Completed NVQ2 Child Care, enhancing skills in early childhood education and care.
Experience
School lunch assistant
supervise children during lunch times. working as part of a team. ensuring the health, safety and wellbeing of the children during lunch time. positively encouraging them to take part in playground games and activities
Visa and passport consultant
Running reports for upcoming departures and chasing outstanding visas. Sorting through incoming Visa's. Double check all applications to be submitted to embassy. looking out for any that need double entry or express service or need to go to more than one embassy. When passports are back from embassy, check all visas are correct and load into the reservation system. Assist client/agent on phone with visa queries, obtaining additional information. Sending passports to clients and agents tracked service. Liaising with Courier Company and arranging pick-ups, lodging of applications. Answer the dedicated visa helpline calls. Be prepared at all times to help where needed by the team. Review practices and make suggestions for improvements
lettings negotiator
Working with customers and negotiating prices. translating things to them. Managing Properties and maintenance services. Translating documents
Sales assistant
Photographing products and advertising online to be able to attract customers. Being the only employee on site, having to deal with upcoming customers alone. Using my language skills to explain to international customers
NVQ2 Child Care course
looking after kids. teach the kids how to start writing, reading and how to deal with discipline. play with kids
Sales assistant (work experience)
Dealing with customers face to face and directing them the right way. Working at the till, with cash and card purchases. Setting out the shelves and organising the store