Gleny - Customer Service Specialist with diverse roles in hospitality and contact centers

Applied in restaurant and contact center environments to deliver excellent customer support.

Utilized at Lili’s Grill and Bakery for processing payments and managing financial transactions.

Provided troubleshooting assistance for various appliances and products in the contact center.

Managed multiple responsibilities including order accuracy, customer interaction, and internal communication.

Provided customer service by taking food and beverage orders accurately., Used internal systems to send orders to the kitchen and bar., Maintained communication with customers to ensure a great dining experience., Cleared tables and kept the area clean and organized., Prepared cocktails, classic drinks, and various types of coffee., Served at private events and managed reservations., Processed invoices and payments, handled cash register closing, and controlled inventory.

Provided customer support via inbound and outbound calls., Assisted clients with detailed product information and sales., Offered technical support for vacuums, hair styling tools, and air purifiers., Used internal databases to record customer interactions., Collaborated with different departments to ensure quick and efficient problem resolution.