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Daniel G.'s avatar
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Daniel G.

Panama City, Panamá, Panama

Customer Service Professional with 5+ years in Telecom and Retail

  • Handled customer inquiries and account transactions across multiple roles, ensuring satisfaction and accurate service delivery.
  • Assisted companies in processing payments promptly as an Account Coordinator, contributing to business operations.
  • Participated in training on manual and Agile testing methodologies, gaining foundational skills in software quality assurance.
Customer Service
Intermediate
Delivered support and assistance to clients in banking, telecom, and gaming industries, focusing on customer satisfaction and issue resolution.
Communication Skills
Intermediate
Communicated effectively with diverse customers in English, Spanish, and Japanese through various channels.
Payment Processing
Beginner
Assisted companies with payment concealment and processing tasks, gaining exposure to financial transaction workflows.
Testing & Quality Assurance
Beginner
Underwent training in testing methodologies including manual and Agile testing for software quality roles.
Office Equipment Management
Intermediate
Managed and operated office tools such as copiers, printers, scanners, and projectors to support daily tasks.

Languages

Spanish
Native
English
Advanced
Japanese
Basic
See Full Skillset on CazVid
APRIL 2021 - MAY 2022
RETAIL CUSTOMER SERVICE
SITEL PANAMA
Assist customers with their banking accounts, transfers, balance, savings, last transactions or deposits from their job, Help the customers with any question they could have regarding their account or transfer them to the right department
OCTOBER 2018 - AUGUST 2019
ACCOUNT COORDINATOR
GRAINGER PANAMA
Assist companies by concealing all the payments they sent to the company as soon as possible, Completing tasks
JANUARY 2018 - SEPTEMBER 2018
ASSISTANT OF SOFTWARE QUALITY
GLOBAL BUSINESS IT CORP
Receiving training in test methodologies, Research and Documentation of Manual and Agile Testing Methodologies, Requirement Analysis, Survey and Execution of Manual Test Cases, Manual Web Application Testing, Mobile Application Manual Testing
APRIL 2017 - JANUARY 2018
CUSTOMER SUPPORT
PANAPACIFIC TELECOMS CORP
Help players with their bets or queries regarding the lines to add on the site, Helping them with their deposits with cards and other methods
FEBRUARY 2016 - SEPTEMBER 2016
CUSTOMER SERVICES AGENT
SITEL PANAMA, S.A.
Receive incoming calls from clients who had inquiries regarding their Just Energy services, Keep the System updated with a summary of the services provided, Ensure customer retention and increase sales by building relationships with customers
MAY 2015 - JANUARY 2016
CUSTOMER CARE SERVICES
EGS PANAMA
Assist clients who were victims of identity theft, Entrance of data and customer service: resolution of conflicts
View Complete Work History
🎓
UNIVERSIDAD DE PANAMÁ
DEGREE IN ALTERNATIVE TOURISM
Completed PRESENT
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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