Daniel - Customer Service Professional with 5+ years in Telecom and Retail

Delivered support and assistance to clients in banking, telecom, and gaming industries, focusing on customer satisfaction and issue resolution.

Communicated effectively with diverse customers in English, Spanish, and Japanese through various channels.

Assisted companies with payment concealment and processing tasks, gaining exposure to financial transaction workflows.

Underwent training in testing methodologies including manual and Agile testing for software quality roles.

Managed and operated office tools such as copiers, printers, scanners, and projectors to support daily tasks.

Assist customers with their banking accounts, transfers, balance, savings, last transactions or deposits from their job, Help the customers with any question they could have regarding their account or transfer them to the right department

Assist companies by concealing all the payments they sent to the company as soon as possible, Completing tasks

Receiving training in test methodologies, Research and Documentation of Manual and Agile Testing Methodologies, Requirement Analysis, Survey and Execution of Manual Test Cases, Manual Web Application Testing, Mobile Application Manual Testing

Help players with their bets or queries regarding the lines to add on the site, Helping them with their deposits with cards and other methods

Receive incoming calls from clients who had inquiries regarding their Just Energy services, Keep the System updated with a summary of the services provided, Ensure customer retention and increase sales by building relationships with customers

Assist clients who were victims of identity theft, Entrance of data and customer service: resolution of conflicts