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Daniel
Customer Service Representative with 2 years of experience in telecom and finance
Video resume
Costumer service representative
As a costumer service representative I know that is so important to have empathy with the costumers, Its so important not just understand what is costumer's request, also is so important to know how treat them and how provide them that information, I've worked providing to the costumers information about their accounts, offering different options and plans in order to improve their service and keep'em comfortable with the service, also I was responsible to callback (OB) if this was necessary
Contact
Barranquilla, Atlántico, Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered empathetic and effective communication to meet customer needs and enhance satisfaction.
Account ManagementIntermediate
Provided customers with account information and options to support their financial and service goals.
Communication SkillsAdvanced
Effectively communicated information and solutions to customers in a clear, courteous manner.
Problem ResolutionIntermediate
Addressed customer issues through callbacks and personalized support to ensure continuous service quality.
Summary
Enthusiastic customer service agent experienced in telecom and financial sectors, focused on empathy and problem-solving to enhance customer satisfaction.
Key Achievements
- Provided account information and alternative options to improve customer experience at AT&T in 2021
- Ensured customer comfort and satisfaction through empathetic communication and service provision
- Handled callbacks to address customer needs and maintain service quality
Skills
Customer ServiceAccount ManagementCommunication SkillsProblem Resolution
Published on CazVid - Jul 3, 2025