This is my profileContact via CazVidDaniel
Customer Support Specialist with diverse data handling & communication skills
Contact
Competencies
Utilized active listening, empathy, and communication skills to support diverse customer needs across multiple platforms.
Handled filing, data entry, and record management at Universidad del Valle ensuring organized and accessible information.
Supervised team activities during online banking support, facilitating collaboration and task coordination.
Managed multiple support channels and maintained clear, effective communication with clients and team members.
Provided phone and chat support, utilizing technical knowledge to assist customers efficiently.
Education
Languages
Summary
Experienced in customer service, data management, and team coordination across diverse industries. Skilled in active listening, multitasking, and technical support, with a strong focus on empathetic communication and efficient workflow management.
Key Achievements
- Supported online banking services at Tecnoquimicas, managing team coordination and improving customer response times.
- Handled data entry, filing, and scheduling at Universidad del Valle, maintaining organized records and efficient administrative workflows.
- Provided bilingual customer service at Teleperformance and TaskUs, delivering active listening and empathetic support across communication channels.
Experience
ADMINISTRATIVE ASSISTANCE
Filing & data entry, Schedule managing & correspondence handling
CUSTOMER SUPPORT SPECIALIST
Online banking service support, Team management