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Healthcare Support Specialist with 4+ years in Patient Services and Clinical Assistance
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Competencies
Efficiently manages patient information, ensuring accuracy and compliance with health regulations.
Supports clinical and administrative processes, streamlining patient services and documentation.
Provides essential assistance in hospital settings, including urgencies and minor procedures.
Communicates effectively with patients and healthcare teams to ensure quality service delivery.
Education
Languages
Summary
Compassionate and detail-oriented healthcare professional with over 4 years supporting patient care, data management, and hospital operations in Colombia. Adept at managing high-complexity cases and ensuring compliance.
Key Achievements
- Coordinated patient transfers and managed service authorizations, ensuring compliance with internal policies and coverage policies.
- Performed detailed auditing and management of high-cost patient cases, improving accuracy and reporting efficiency.
- Supported hospital operations during COVID-19, including ICU procedures and urgent care responsibilities.
- Enhanced data management accuracy by auditing patient information for major health insurance providers.
Experience
Auxiliar II Referencia Ambulatoria
Autorización de traslados terrestres, aéreos o fluviales, según cobertura por tutela, UPC zona especial o políticas internas de Nueva EPS.. Gestión y provisión de servicios complementarios de acuerdo con la cobertura establecida, ya sea por políticas internas o por orden judicial (tutela).
Auxiliar de CAC
Cargue de información de pacientes con diagnóstico de artritis y enfermedad renal por convenio a la cuenta de Sanitas, auditoria de información.
Analista de CAC
Auditoria y gestión de pacientes con diagnóstico de enfermedad renal, VIH, cáncer, trasplantes y artritis para las cuentas de alto costo, revisión de historias clínicas para realización reporte de información correspondiente, generar autorizaciones, realizar seguimientos de control, manejo de indicadores de calidad y manejo de PQRS.
Prácticas universitarias
Prácticas universitarias en áreas como hospitalización, UCI, UCI Covid, curaciones, procedimientos menores y urgencias.