✨ Filtra más de 1000 currículos en minutos con un 90% de precisión

✨ Filtra más de 1000 currículos en minutos con un 90% de precisión

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Daniel Betancur

Bogotá, Bogota D.C., Colombia

Customer Service Specialist con 6 años en soporte y atención al cliente

  • Gestión de agendas y coordinación de citas en el sector salud
  • Resolución de conflictos y gestión de escaladas en banca y atención social media
  • Diversificación en roles de atención al cliente, soporte técnico y atención en restaurante
Atención al cliente
Experto
Brinda una atención efectiva, resolviendo consultas y fomentando la satisfacción del cliente.
Resolución de conflictos
Experto
Gestiona situaciones complicadas asegurando soluciones adecuadas y manteniendo relaciones positivas.
Gestión del tiempo
Avanzado
Organiza y prioriza tareas eficientemente en diferentes roles de atención y soporte.
Comunicación efectiva
Experto
Utiliza habilidades comunicativas para resolver problemas y mejorar la experiencia del cliente.
Manejo de software de scheduling
Intermedio
Utiliza herramientas digitales para coordinar citas y mantener agendas actualizadas.
Mar 2024 - Present
Appointment Scheduler and Customer Service
Bell Dental Care
An appointment scheduler coordinates and manages the scheduling of appointments, ensuring efficient time management and effective communication between clients and service providers., They handle booking, rescheduling, and cancellations, often using scheduling software to maintain organized and up -to -date calendars., Also I provide customer service.
Jan 2023 - Present
Waiter
F&B Atlantis the Palm
Take orders, delivering food and beverages, ensuring customer satisfaction, and handling payments., Assist with table setup and cleanup, answer customer questions., Maintain a professional and welcoming demeanor to enhance the dining experience.
Aug 2022 - Jul 2023
Senior Customer Service
Optum bank
Manage escalated customer issues., Providing the best customer service under quality standards., Creating customer service standards., Ensure a consistently high level of customer satisfaction and loyalty.
Feb 2022 - Jun 2022
Customer Support Representative
24-7 Intouch
Resolving issues and ensuring customer satisfaction., With strong communication skills and a knack for problem -solving, I'm committed to providing exceptional service and building positive relationships with customers.
May 2021 - Dec 2021
Customer Service Specialist
Transcom
Responsible for interacting with customers to address their inquiries., Resolve issues, and provide assistance., Ensure a positive customer experience by being helpful, courteous, and efficient in their interactions, ultimately fostering customer satisfaction and loyalty.
Jan 2019 - Jan 2020
Customer Service
Social Media; Teleperformance
Responsible for interacting with customers to address their inquiries., Resolve issues, and provide assistance., Ensure a positive customer experience by being helpful, courteous, and efficient in their interactions, ultimately fostering customer satisfaction and loyalty.
🎓
Ferrini Institute
high school
Completed Jun 2002

Customer service specialist

I have experience as a customer service, customer support, technical support, and appointment scheduler working with different companies, I adore to work, I do love what I do.

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