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Daniel - Customer Service Specialist con 6 años en soporte y atención al cliente

Bogotá, Bogota D.C., Colombiaes
Gestión de agendas y coordinación de citas en el sector salud
Resolución de conflictos y gestión de escaladas en banca y atención social media
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Summary

Profesional con amplia experiencia en atención al cliente, soporte técnico y gestión de agendas, especializado en resolver problemas y ofrecer un servicio de calidad.

Video Resume

Key Achievements

Skills

Atención al clienteExperto

Brinda una atención efectiva, resolviendo consultas y fomentando la satisfacción del cliente.

Resolución de conflictosExperto

Gestiona situaciones complicadas asegurando soluciones adecuadas y manteniendo relaciones positivas.

Gestión del tiempoAvanzado

Organiza y prioriza tareas eficientemente en diferentes roles de atención y soporte.

Comunicación efectivaExperto

Utiliza habilidades comunicativas para resolver problemas y mejorar la experiencia del cliente.

Manejo de software de schedulingIntermedio

Utiliza herramientas digitales para coordinar citas y mantener agendas actualizadas.

Experience

Appointment Scheduler and Customer Service

Bell Dental Care

Mar 2024 - Present

An appointment scheduler coordinates and manages the scheduling of appointments, ensuring efficient time management and effective communication between clients and service providers., They handle booking, rescheduling, and cancellations, often using scheduling software to maintain organized and up -to -date calendars., Also I provide customer service.

Waiter

F&B Atlantis the Palm

Jan 2023 - Present

Take orders, delivering food and beverages, ensuring customer satisfaction, and handling payments., Assist with table setup and cleanup, answer customer questions., Maintain a professional and welcoming demeanor to enhance the dining experience.

Senior Customer Service

Optum bank

Aug 2022 - Jul 2023

Manage escalated customer issues., Providing the best customer service under quality standards., Creating customer service standards., Ensure a consistently high level of customer satisfaction and loyalty.

Customer Support Representative

24-7 Intouch

Feb 2022 - Jun 2022

Resolving issues and ensuring customer satisfaction., With strong communication skills and a knack for problem -solving, I'm committed to providing exceptional service and building positive relationships with customers.

Customer Service Specialist

Transcom

May 2021 - Dec 2021

Responsible for interacting with customers to address their inquiries., Resolve issues, and provide assistance., Ensure a positive customer experience by being helpful, courteous, and efficient in their interactions, ultimately fostering customer satisfaction and loyalty.

Customer Service

Social Media; Teleperformance

Jan 2019 - Jan 2020

Responsible for interacting with customers to address their inquiries., Resolve issues, and provide assistance., Ensure a positive customer experience by being helpful, courteous, and efficient in their interactions, ultimately fostering customer satisfaction and loyalty.

Education

Ferrini Institute

high school

Completed Jun 2002
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