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Daniel
Customer Service & Logistics Coordinator with 5+ years of diverse experience
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Competencies
Provided guidance and support to clients in banking and healthcare sectors, ensuring their needs were met accurately.
Managed transportation logistics, including load tracking, communication with brokers, and ensuring timely deliveries.
Effectively communicated complex information in bilingual environments, moderating sensitive content and coordinating with teams.
Identified solutions to operational issues, supporting efficient processes within customer service and logistics roles.
Ensured accuracy in load documentation, client guidance, and compliance tracking during logistics operations.
Education
Languages
Summary
Dedicated bilingual professional experienced in customer service, healthcare support, and logistics coordination. Skilled in efficient communication, problem-solving, and managing complex operations to deliver exceptional results.
Key Achievements
- Guided clients through banking processes at ATENTO, ensuring clear communication and customer satisfaction.
- Managed logistics operations for Pink Panthers Group, overseeing 20 trucks daily across the U.S. with detailed communication to brokers.
- Built strong carrier relationships at Lean Solutions, sourcing trucks and validating service quality to meet customer load requests.
Experience
Bilingual Call Center Agent
In charge of guiding all the clients through their bank accounts and giving them all the necessary information
Customer Service Representative
Guide and provide the necessary information to the members of United health care so that they know all the coverage of their health plans.
Bilingual agent C1
Moderation of sensitive discord content such as extremism, doxing, harassment, cyber-crime and self-harm risk.
Support Specialist
In charge of 20 trucks which moved different loads throughout the United States every day., Communicating with the brokers via email and letting them know when they picked up the load, how long it took and when they delivered the load, send BOL and POD, and asked for detention, TONU and layovers...
Carrier Sales
Establish relationships with carriers, source trucks to fulfill customer load requests, validate the information provided by the carrier to ensure service quality, and track contracted trucks to confirm compliance with scheduled appointments.