This is my profileContact via CazVidDaniel
Accessibility Advisor
Contact
Competencies
Built and maintained long-term relationships with clients to ensure satisfaction and retention.
Designed and implemented business strategies to achieve growth objectives.
Led sales initiatives and negotiation processes to close high-value deals effectively.
Conducted industry and market research to identify new business opportunities.
Managed and motivated multidisciplinary teams to meet project and sales targets.
Education
Summary
Dynamic Business Development Manager with over 8 years in the technology sector, specializing in client relations, strategic planning, and driving revenue growth through innovative sales strategies. Proven ability to lead teams and forge valuable industry partnerships.
Key Achievements
- Led cross-functional teams to expand client base by 30% within the first year.
- Developed and executed strategic plans resulting in a 25% revenue growth year-over-year.
- Built strong relationships with key stakeholders, resulting in repeat business and referrals.
Experience
ACCESSIBILITY ADVISOR
Assisted customers with technical issues pertaining to various devices and cloud based services., Escalated complex issues over to engineering for further investigations., Handled support calls for iOS, iPadOS, WatchOS, macOS devices and it’s associated peripherals., Assisted disabled customers with their technical requirements for their Apple devices.
STORE MANAGER
Maintained day to day store operations., Trained employees on ongoing changes in procedures and policies., Kept inventory stocked and accounted for., Managed employee schedule and payroll., Maintained store and employee KPI’s.
OST SERVICE REP LEVEL 2
Provided technical support for Windows and Apple based computers., Analyzed computer software and system configurations to identify customer-reported issues and recommend corrective actions., Performed and completed related tasks and projects as assigned.
GENERAL MANAGER
Responsible for overall sales of various cell phone devices, accessories and services., Trained employees on customer service quality and on maintaining profitable KPI’s.