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Customer Service and Education Professional with Bilingual Expertise
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Competencies
Executed customer support activities, including answering calls, resolving doubts, and assisting with property searches.
Designed and adapted teaching materials and activities to suit diverse student needs and promoted autonomous learning.
Bilingual communication in customer interaction and instructional settings to enhance understanding and engagement.
Managed activity planning and collaborated with team members to deliver quality educational experiences.
Applied empathy and patience in customer support and educational environments to foster positive relationships.
Education
Languages
Summary
Experienced bilingual professional skilled in customer support and English education, committed to delivering excellent service and fostering learning.
Key Achievements
- Provided bilingual customer support at Teleperformance, handling inquiries and resolving issues efficiently.
- Organized and delivered tailored educational activities as a freelance English teacher, promoting autonomous learning.
- Collaborated with educational teams to create safe, positive learning environments and adapt classes to student needs.
Experience
Customer service (Bilingual agent)
Answer customer calls, Resolve doubts, Solve problems that arise, Assist the customer in searching a property for their stay
Organization of activities and teachings., Continuous advice and guidance to students in their academic work., Promotion of autonomous learning and educational progress of students., Creating positive and safe learning environments., Collaboration with other members of the teaching and school team to provide world-class educational opportunities., Preparation for specific classes adapted to the needs of each group.