This is my profileContact via CazVidDaniel
Customer Service Agent with 4+ years of support and sales experience
Contact
Competencies
Provided customer assistance, resolved inquiries, and handled complaints professionally.
Performed upselling and cross-selling to meet sales goals and enhance customer experience.
Utilized CRM tools to manage customer interactions and sales data efficiently.
Performed interpretation of calls supporting bilingual communication in English and Spanish.
Engaged in graphic & web design, video editing, and content management.
Education
Languages
Summary
Experienced customer service agent with over four years of supporting clients via inbound and outbound calls, specializing in sales, complaint resolution, and bilingual communication.
Key Achievements
- Handled 40+ inbound and outbound calls daily across multiple roles
- Achieved high customer satisfaction rates of 90-92% through professional support
- Consistently met or exceeded sales and KPIs through upselling and product recommendations
Experience
Agent
Handle 40+ inbound and outbound calls daily, assisting with billing, orders, and product inquiries., Consistently achieved monthly sales goals through upselling and recommending new products., Resolves customer complaints and inquiries professionally, resulting in a 92% customer satisfaction rate.
Agent
Provided both customer service support and product recommendations to customers., Trained in objection handling and persuasive sales techniques to increase conversion rates., Hotel bookings.
Interpreter
Interpretation of calls.
Agent
Handle 80+ inbound calls daily, assisting with billing, orders, technical issues and product inquiries., Resolves customer complaints and inquiries professionally, resulting in a 90% customer satisfaction rate.
Interpreter
Interpretation of calls.