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Daniel Sebastian Diaz Cabrera's avatar
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Daniel Sebastian Diaz Cabrera

Bogotá, Bogota D.C., Colombia

Customer Service Agent with proven communication and problem-solving skills

  • Handled inbound and outbound calls for major banking campaign, resolving customer issues effectively
  • Maintained accurate records of customer interactions in CRM systems
  • Developed bilingual communication skills in English and Spanish
Customer Service
Advanced
Provided customer support through inbound and outbound calls, resolving inquiries effectively.
Communication
Advanced
Utilized strong verbal and written communication skills in English and Spanish to address customer needs.
CRM Systems
Intermediate
Maintained detailed records of customer interactions using CRM software.
Data Management
Intermediate
Organized and managed customer data in CRM and other tools to ensure accurate and accessible records.
Microsoft Office & Google Workspace
Intermediate
Proficient in creating and editing documents, spreadsheets, and presentations using MS Office and Google Suite.

Languages

Spanish
English
See Full Skillset on CazVid
Nov 2022 - Aug 2024
Customer service agent
Concentrix
Handled inbound and outbound calls for a major banking campaign, addressing general inquiries and resolving customer issues., Maintained detailed and accurate records of customer interactions in CRM systems.
View Complete Work History
🎓
Liceo Campestre de Las Americas
High School
Completed Nov 2019
🎓
Fundación Universitaria del Areandina
Bachelor of Fashion Design
Completed Expected graduation: Jun 2025
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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