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Customer Service Agent with proven communication and problem-solving skills
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Competencies
Provided customer support through inbound and outbound calls, resolving inquiries effectively.
Utilized strong verbal and written communication skills in English and Spanish to address customer needs.
Maintained detailed records of customer interactions using CRM software.
Organized and managed customer data in CRM and other tools to ensure accurate and accessible records.
Proficient in creating and editing documents, spreadsheets, and presentations using MS Office and Google Suite.
Education
Languages
Summary
Experienced customer service agent skilled in communication, problem-solving, and bilingual support, with proficiency in CRM and MS Office tools.
Key Achievements
- Handled inbound and outbound calls for major banking campaign, resolving customer issues effectively
- Maintained accurate records of customer interactions in CRM systems
- Developed bilingual communication skills in English and Spanish
Experience
Customer service agent
Handled inbound and outbound calls for a major banking campaign, addressing general inquiries and resolving customer issues., Maintained detailed and accurate records of customer interactions in CRM systems.