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Customer Support & Sales Specialist with 4+ years in Customer Service
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Competencies
Expertise in delivering personalized support and resolving customer issues efficiently.
Skilled in identifying customer needs and providing tailored solutions to drive sales.
Proficient in managing and utilizing CRM platforms to enhance customer engagement.
Capable of diagnosing issues accurately and implementing effective solutions promptly.
Exceptional at understanding customer needs and providing empathetic, effective support.
Education
Languages
Summary
Experienced in delivering high-quality customer assistance, consultative sales, and CRM management. Adept at problem-solving and active listening, with a strong background in technical and customer support roles.
Key Achievements
- Delivered bilingual customer assistance, enhancing user satisfaction and retention.
- Managed CRM systems accurately, streamlining follow-ups and appointment scheduling.
- Developed strong active listening and problem-solving skills through diverse support roles.
- Provided consultative sales guidance, contributing to increased lead conversions.
Experience
Student Advisor
Provided bilingual customer assistance and personalized follow-up. Maintained accurate records using CRM systems. Scheduled appointments, managed leads, and conducted consultative sales. Delivered customer support and sales in the technology and insurance industry
Customer/Tech Support
Provided guidance and assistance to users of the company’s platform. Managed calls, system navigation, and follow-ups simultaneously. Developed strong active listening and problem-solving skills