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Daniel Fernando Camacho Suarez's avatar
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Daniel Fernando Camacho Suarez

Bogotá, Bogota D.C., Colombia

Customer Service Professional with 5+ years in client relations

  • Managed customer inquiries via phone, ensuring timely resolution and satisfaction.
  • Implemented retention strategies that contributed to reduced customer cancellation rates.
  • Consistently met or exceeded performance metrics for call resolution and customer satisfaction.
Communication Skills
Expert
Utilized effective verbal communication to resolve customer issues and negotiate retention.
Customer Relationship Management
Advanced
Handled escalated concerns with empathy, improving customer loyalty and satisfaction.
Problem Solving
Advanced
Resolved customer complaints promptly and efficiently, ensuring a positive experience.
Time Management
Intermediate
Managed call workflows and prioritized tasks to meet performance metrics.
Computer Skills
Expert
Demonstrated proficiency with customer service software and related technology platforms.

Languages

Spanish
Native
English
Advance
See Full Skillset on CazVid
November of 2022 - August of 2023
Customer service representative
Customer service representative
Managed incoming calls to address customer inquiries and complaints., Provided exceptional customer service by resolving issues in a timely and professional manner., Handled escalated customer concerns with empathy and problem-solving skills., Consistently met and exceeded performance metrics for call resolution and customer satisfaction.
September of 2023 - January of 2025
Retention’s agent
Retention’s agent
Utilized effective communication and negotiation skills to resolve customer issues and concerns., Implemented retention strategies to increase customer loyalty and satisfaction., Achieved company goals by successfully reducing customer cancel rates., Analyzed customer feedback to improve retention efforts.
View Complete Work History
🎓
IED Guillermo León Valencia
High School Diploma
Completed 2019
🎓
Fundación Universitaria Cafam
Data Science
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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