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Daniel
Customer Service with 5+ years of client-focused experience
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Competencies
Delivered effective solutions and personalized attention to clients, ensuring satisfaction and issue resolution.
Managed relationships with corporate clients in vehicle leasing and monitored service quality.
Supervised restaurant staff and conducted regular training on service standards and product knowledge.
Advised on product needs, prepared quotations, and promoted services in fleet management industries.
Managed documentation, invoicing, and service delivery processes in vehicle rental and sales.
Education
Languages
Summary
Experienced customer service agent and administrative assistant with a comprehensive background in client interaction, team supervision, and operational support across multiple industries.
Key Achievements
- Provided effective solutions and personalized attention across multiple customer service roles.
- Managed client relationships with corporate clients in the vehicle rental industry, including monitoring payments and service quality.
- Supervised and trained restaurant staff to ensure optimal service performance and organization.
Experience
Costumer Service Agent
Provide effective and agile solutions to customer problems or requests., Provide advice and personalized attention, through quality service., Offer updated, truthful, transparent, and detailed communication, which may be relevant to the client., Promote safe and healthy work practices, according to institutional regulations and current legal regulations., Promote ideal interaction with oneself, with others and with the nature of work and social contexts.
Costumer Service Agent
Provide effective and agile solutions to client problems or requests., Provide advice and personalized attention, through quality service., Offer updated, truthful, transparent, and detailed communication, which may be relevant to the client., Resolves problems, doubts and customer requests through tickets., Market products and services by electronic means., Promote safe and healthy work practices, according to institutional regulations and current legal regulations., Promote ideal interaction with oneself and others in the nature of work and social contexts.
Asistente Administrativo
From the service offering phase to the delivery of the car to the customer., Advise the client according to their needs about the type of car to rent., Offering complementary services/products, such as insurance., Quote and invoice the services offered., Ensure that the car requested by the client was in perfect condition (cleanliness, fuel level, etc.)., Delivery of the car to the client., Management of the relationship with corporate clients., Attention to users of corporate clients (repair shops and car dealerships) in car leasing while their cars were repaired or delivered., Periodic visits to corporate clients with the objective of evaluating the services provided by the car leasing company., Portfolio monitoring., Monitoring the payment of invoices by corporate clients.
Supervisor
Supervision of the service provided by the restaurant's waiters (supervise the daily performance of the waiters in terms of time management in each of the stages of customer service, supervise the proper organization and cleanliness of the place before its closure)., Training of table service staff (proper way of serving, training on wines, types of dishes offered, promotion of products on offer) every 15 days.
Sales Representative
Advice, sale and installation of conveyor belts and power transmission belts for companies in the sugar sector (needs analysis, recommendation of the appropriate product, time organization, establishment of prior contact with the client, preparation of visits)., Monitoring the behavior of the installed product (verification with the client of the proper functioning of the equipment after the product has been installed, attention to suggestions and complaints)., Attention to customer requests (mainly heads of Purchasing and Production Engineers).