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Project Coordinator at Dawn to Dusk Solar
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Competencies
Expertise in planning, executing, and closing projects efficiently and within scope.
Skilled in managing client communication and ensuring high satisfaction levels.
Leading teams and ensuring adherence to SLAs and performance metrics.
Proficient in analyzing data to inform decision-making using Power BI and other tools.
Applying Agile practices to improve project adaptability and team collaboration.
Education
Languages
Summary
Versatile project coordinator specializing in solar energy installations, cybersecurity contracts, and operational leadership. Proven ability to manage large teams, streamline processes, and foster strong client relationships.
Key Achievements
- Successfully managed over 100 solar installation projects, ensuring timely delivery and compliance.
- Improved client communication as primary liaison, enhancing customer satisfaction.
- Streamlined project processes, reducing delays and increasing efficiency.
- Oversaw cybersecurity contract renewals for 150+ client accounts, maintaining continuous compliance.
- Led cross-functional teams in high-pressure environments, achieving operational excellence.
Experience
Project Coordinator
Managed 100+ concurrent solar installation projects, ensuring on-time delivery, compliance with internal processes, and local regulations.. Served as primary client liaison, improving communication and satisfaction throughout project lifecycle.. Coordinated end-to-end project execution, including site surveys, installations, inspections, and final approvals, while managing material requests with the warehouse and coordinating delivery logistics and scheduling with clients.. Tracked milestones, identified risks, and collaborated with cross-functional teams to resolve issues proactively.. Conducted business process analysis using Power BI to identify operational gaps and recurring issues, developing and implementing data-driven solutions that enhanced efficiency and strengthened customer experience.. Developed training materials and onboarding programs for new team members, reducing ramp-up time and improving process consistency.
Project Coordinator
Managed a portfolio of 150+ client accounts, overseeing cybersecurity contracts and renewals to ensure compliance and uninterrupted access to licenses.. Owned the end-to-end renewal process, including quotes, purchase orders (POs), and invoicing for software licenses.. Developed and maintained Power BI and Smartsheet dashboards to improve reporting accuracy, leadership visibility, and track budgets/expenses.. Coordinated cross-functional communication between clients, technical teams, and operations to ensure smooth project execution.. Maintained accurate project documentation, timelines, and performance metrics to support leadership and client reporting.
Operations Supervisor
Supervised 3 operational teams (50+ people), ensuring alignment with company objectives and SLA compliance.. Led regular business reviews and client-facing meetings with U.S.-based stakeholders to provide performance updates, align on priorities, and identify process improvement opportunities.. Delivered performance metrics and action plans to client stakeholders, driving measurable improvement.. Developed strategies based on Power BI analysis to enhance account performance and optimize workflows.. Piloted new internal tools and coordinated user feedback with development teams to improve efficiency.. Led onboarding and training programs, improving ramp-up time, process consistency, and team productivity.
Operations Supervisor
Managed a 12 member team, achieving KPI targets and sales goals.. Oversaw team performance in customer service, guiding escalation processes and maintaining high client satisfaction and retention.. Supported team-driven upsell initiatives, coaching staff to increase revenue and enhance client relationships.. Conducted performance tracking and data analysis to monitor effectiveness and recommend improvements.. Facilitated onboarding and coaching for new hires, improving skill development and ramp-up time.
Client Solutions Coordinator
Managed client projects end-to-end, coordinating cross-functional teams to meet deadlines and quality expectations.. Coordinated client acquisition and onboarding for new accounts.. Maintained project documentation and reporting for leadership insights.
Event Manager
Managed vendor negotiations, budgeting, logistics, and on-site execution for corporate events.. Coordinated cross-functional teams and external partners to deliver seamless events.. Maintained documentation and reporting on budget performance, attendee feedback, and process improvements.