Dedicated professional with over 5 years of experience in logistics coordination, customer service, and administrative support across diverse industries, including healthcare, retail, and international organizations.
Utilized dispatch and freight-tracking tools to optimize logistics operations.
Handled inquiries and provided solutions across healthcare, logistics, and customer support roles.
Performed remote administrative tasks, document editing, and communication management for an international organization.
Communicated effectively in English and supported bilingual environments in customer and support roles.
Lean solution Group
Coordinate, monitor, and optimize dispatch and freight-tracking processes, ensuring on-time execution, accurate documentation, and effective communication with clients, carriers, and internal teams., Responsible for guaranteeing full traceability of logistics operations and maintaining a reliable...
IntouchCX
Provide real-time operational and technical support to drivers via phone and chat to optimize routes and improve the efficiency of daily deliveries., Assist with navigation issues, connectivity problems, and app synchronization errors to ensure continuous service., Coordinate support during...
Concentrix
Manage patient inquiries regarding healthcare services, insurance, and billing to ensure accurate and timely assistance., Provide detailed information about plans and benefits, simplifying complex terms for clear customer understanding., Resolve issues such as billing discrepancies and claim...
Bachelor’s degree
Discover other professionals with similar experience
Created visual materials and managed social media content using Illustrator and Photoshop.
Morrison Foundation
Provide comprehensive remote administrative support for an international organization to facilitate communication and operational management in bilingual environments., Perform virtual assistant duties, handling cold calls, key messages, and directing communications., Participate in the preparation...
Atlantic Quantum Innovations
Bilingual customer service professional responsible for providing phone support to members of Humana’s Go365 program., Handles the logging of wellness activities, manages reward redemptions, and resolves inquiries related to benefits, points, and gift cards within the Go365 Service Portal ecosystem.
