Daniel is a dedicated professional with over 4 years of experience in customer experience, sales development, and account management. Skilled in training, client support, and sales strategies, with certifications in HubSpot tools and professional English, committed to delivering exceptional results.
Expertise in analyzing and enhancing sales strategies to maximize revenue and market share.
Skilled in training, mentoring, and leading customer service teams to achieve high performance.
Proficient in employing sophisticated sales closing methods to increase conversion rates.
Capable of identifying high-potential prospects to optimize sales efforts and resource allocation.
Teleperformance SE
Designed and delivered comprehensive training programs for new agents, with a strong emphasis on cross-selling streaming platforms and value-based selling.. Led training for initial agent waves, providing high-quality commercial preparation, advanced closing strategies, objection handling, and sales readiness to ensure fast ramp-up and consistent conversion performance.. Acted as a subject matter expert, driving sales best practices and supporting overall revenue growth.
IntouchCX
Responsible for delivering specialized, consultative support to hotel partners, managing complex requests related to reservations, pricing, commissions, and performance, while ensuring high customer satisfaction, retention, and account growth.. Converted active leads and existing clients into commercial opportunities through upselling and cross-selling, closing deals and providing strategic guidance to optimize results on the platform.. Consistently met KPIs for CSAT, revenue, and conversion, leveraging CRM tools and collaborating cross-functionally to resolve cases efficiently.
Optum INC
Provided specialized assistance for complex cases, including medication management, prescription coordination, and post-surgical needs, ensuring accuracy, compliance, and a high-quality customer experience.. Managed priority accounts, acting as a trusted point of contact and resolving escalated cases with a consultative approach.. Supported commercial initiatives by promoting pharmacy products and services when appropriate, balancing patient care with business objectives.
Professional English Skills Program - C1 Level
Inbound and Outbound Sales Certification
Service Hub Certification
HubSpot CRM Certification
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Concentrix
Responsible for the comprehensive management of accounts and the development of client relationships within the U.S. market for an online retail store.. Identifying and qualifying prospects, scheduling strategic sales appointments for the sales team, and maintaining proactive follow-ups to ensure customer satisfaction and loyalty.
