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Bilingual Customer Service & Scientific Research Specialist with Data Management Expertise
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Competencies
Handled bilingual customer inquiries and technical issues, ensuring effective solutions in high-pressure settings.
Maintained and organized complex scientific and operational databases, ensuring accuracy and accessibility.
Supported laboratory preparations and field activities, including sample documentation and inventory management.
Coordinated workflows, prepared institutional reports, and managed scheduling and documentation tasks.
Provided bilingual support in English and Spanish, facilitating client and research team communication.
Education
Languages
Summary
Experienced in bilingual (English–Spanish) customer support, scientific research, and data organization. Skilled in managing complex databases, supporting laboratory operations, and ensuring clear communication. Adept at coordinating workflows and delivering high-quality documentation in fast-paced...
Key Achievements
- Provided bilingual (English–Spanish) technical support in a high-volume, international customer service environment at Foundever.
- Managed and organized biodiversity and scientific collections data, supporting research and museum operations at INVEMAR.
- Supported laboratory and field operations with documentation, sample tracking, and data reporting at AquaBiosfera S.A.S.
Experience
Customer Service Representative (Bilingual)
Provided bilingual (English–Spanish) customer and technical support for international clients in a high-volume environment., Managed multiple client cases simultaneously, ensuring accurate documentation and timely follow-up., Maintained clear and professional written communication through email and...
Scientific Researcher / Administrative & Data Support
Managed structured data entry and record organization for biodiversity samples and scientific collections., Coordinated internal workflows and maintained updated databases to support research operations., Prepared reports and documentation for institutional records and project deliverables.,...
Scientific Researcher / Database & Operations Support
Maintained and updated institutional databases and scientific records with high accuracy., Assisted with coordination tasks related to laboratory workflow and museum curation operations., Organized documentation and ensured reliable access to information for project follow-ups., Supported the...
Scientific Researcher
Organized, curated, and documented benthic sample records for marine biodiversity collections., Managed and updated databases while ensuring data integrity and accuracy., Assisted in the preparation of reports and scientific documentation for internal stakeholders., Supported day-to-day operations...
Laboratory Technician
Supported operational preparation for fieldwork activities and laboratory processing., Organized sample records and contributed to accurate documentation of laboratory outputs., Assisted with data management and reporting tasks using Excel., Ensured lab workflow efficiency through organized...