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Customer Service & Operations Specialist with 5+ years in Retail & B2B
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Competencies
Provided effective bilingual customer service, resolving issues and maintaining positive client relations.
Handled stock monitoring, product display setups, and inventory control at Eficacia.
Utilized Microsoft Office, Zendesk, Amazon AWS, and Athena for data handling, reporting, and support tasks.
Applied strong bilingual communication skills across roles to facilitate client and team interactions.
Performed account reviews and analysis to support sales and client management at Group COS.
Education
Languages
Summary
Dedicated operational and customer service professional with over 5 years of experience across retail, customer support, and account management. Skilled in bilingual communication, inventory control, and technical tools to optimize client engagement and operational efficiency.
Key Achievements
- Managed customer inquiries and account analysis at Group COS, ensuring satisfaction and accurate account handling.
- Supported multilingual communication at Concentrix, enhancing service delivery in bilingual environments.
- Contributed to product display and inventory management at Eficacia, supporting merchandising and stock organization.